Help! I need advice on how to handle this automotive situation? How to go about filing a complaint?

I purchased a 2001 Mercury Cougar in April of 2006... It had only 45000 miles on it, One previous owner, excellent condition, and so on... here are my problems ever sinc 2 weeks - replace my rear drums... 2 months - replace my starter... 2 weeks after - replaced oxygen sensor my starter... 3 months after - replaced my starter... starter issue would come up about every 3 months following that... weird thing about it is sometimes the car was able to be jumped even though the problem was exactly the same as it was when it could not be jumped and had to be replaced... now a little more than a year later beginning on july 2 my starter went out again this time it was unable to be jumped, just one strong click... i had it replaced july 3rd... then july 23rd it happen again... and it was replaced that day... and again today august 1st it wont start... What should my course of action be? Is there any laws that protect me in Cali? I am still in warranty, but this is such an inconveinece... :(Help! I need advice on how to handle this automotive situation? How to go about filing a complaint?
if u already change a new one stater , you have a warranty if the stater got problem again. Just go back to workshop that you change the stater and make them reclaim back a new on stater.. you also can show your previous bill and dont paid .Help! I need advice on how to handle this automotive situation? How to go about filing a complaint?
There is a Latin saying ';Caveat Emptor'; Let the Buyer Beware....fortunately, in California we have the ';Lemon Law'; Do some research on your own to see if you Qualify ( I'm sure you will) It's a F.O.R.D. Found On Road Dead Good Luck.
A complaint in this situation is completely unwarranted. First off a brake job is a regular maintenance issue. And how much did that cost you? A couple hundred dollars??? My God!!!





Secondly, when you install a new starter in your car they aren't really ';new';, they are wore out starters that have been remanufactured in China. That said, their quality is horrific. I replace the starter about every year or two. Get used to it, you don't have a bad car, it's the starters.





Additionally, you can have your starter, battery, and alternator diagnosed for free at any parts store such as Advance.
now i can help you here.and only because you are in California.


the dealer could not fix the problem with in 3 attempts.


this is called a lemon.


the dealer has a bond filed with the state that promises they will not sell a lemon new or used.


you are to contact the dealers OWNER and tell him your story,if he does not fix it on the first try then you will write a letter of discontent to the Sacramento office of motor vehicles department(dmv.ca.gov) and file a lien on there bond.





Note once a complaint has been registered on the bond,the dealership can not conduct ANY business till it is settled.


at this point in time keep all documentation of paid bills and deductibles.





for the record it sounds like the starter is not shimmed properly.


good luck.
Check with California's Motor vehicle industry board in regards to the Lemon law and see if applys to your situation.
you said it starts with a jump but they change the starter sounds more like a corroded battery cable when you jump it it gets more amp and usually will start not a bad starter and if its the dealer most starters and alternators are new not rebuilt like napa or autozone etc. also lemon laws only apply to new cars but you need to check local laws some states have used car laws
READ THIS FIRST





California Lemon Law





California Civil Code Section 1793.22 , 1794





THEN CALL THE DEALERSHIP AND ASK TO SPEAK WITH THE AREA ZONE MANAGER CONCERNING YOUR SITUATION.





FORGET ABOUT THE BBB BECAUSE THAT IS JUST A JOKE.





LASTLY I HOPE THAT YOU ARE NOT PAYING THE $100.00 DEDUCTIBLE FOR EACH TIME THE STARTER HAS FAILED.

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